For Once and For All

When will my order ship?

We process orders Monday to Friday, except public holidays. Orders received before 15:00 (CET) on a working day are dispatched the same day.

How much does shipping cost?

• Mainland Spain and the Balearic Islands: free on orders of 50€ or more. Orders under 50€: 4,95€.
• Canary Islands, Ceuta and Melilla: 15€.
• Europe (including the United Kingdom and Switzerland): free on orders of 99€ or more. Orders under 99€: 15€.
• United States and Canada: free on orders of 500€ or more. Orders under 500€: 38€.
• Rest of the world: the shipping cost is shown at checkout before you pay.

Do you ship to my country?

We deliver to all the countries listed on the checkout page. If your country is not listed and you would like to place an order, please contact us and we will do our best to find a way to send it.

How long will my order take to arrive?

• Mainland Spain: 24–48 hours. Orders received Monday to Thursday before 15:00 are usually delivered the next working day.
• Balearic Islands, Canary Islands, Ceuta and Melilla: normally 10–15 working days.
• United Kingdom and Europe: normally 2–4 working days, in some cases up to 7.
• United States and Canada: normally 3–4 working days, in some cases up to 10.
• Asia and Oceania: 5–10 working days, in some cases up to 15.

Shipping terms and conditions

Once your order is placed, you will receive an order confirmation by email. As soon as your order ships, you will receive a second email with the tracking number of your package.

We do everything we can to ensure a smooth delivery, but transit is handled by the carrier and delays can occasionally happen, especially during holiday periods.

Orders shipped outside the European Union (for example to the United Kingdom, Switzerland, the United States or Canada) may be subject to import taxes, duties and customs fees, which are the customer's responsibility.

IMPORTANT: please check with your local customs office about import taxes and duties before placing your order, as refunds are not issued for packages refused on delivery.

OUR POLICY

At Marco Pascali we want your shopping experience to be as simple as possible. If you are not satisfied with your order, you can easily return or exchange it.

TIME LIMIT AND CONDITIONS

You have 14 calendar days from receiving your order to return it, without giving any reason. This right also applies to sale items. - We kindly ask you to return items unused and in their original packaging. If an item shows use beyond what is necessary to inspect it, we may deduct the corresponding loss in value from the refund. - Items made to the customer's specifications or personalised cannot be returned.

HOW TO MAKE A RETURN 

Tell us about your decision using the "Withdraw from contract here" button, by email to info@marcopascali.com (stating your name, order number and items) or with the withdrawal form in our Refund Policy. 2. Send the items, no later than 14 days after informing us, to: Marco Pascali, S.A., C/ Loreto 8, Bajos, 08029 Barcelona (Spain). Return shipping costs are paid by the customer. We recommend using a tracked shipping service.

REFUNDS

 We will refund the price of the product and the original delivery costs (up to the cost of standard delivery) within a maximum of 14 days, using the same payment method you used for the purchase. We may withhold the refund until we have received the items, or proof of shipment.

EXCHANGES

If you would prefer to exchange an item for another, email us at info@marcopascali.com and we will explain how to do it.

FAULTY ITEMS

 All our products carry a 3-year legal guarantee from delivery. If you receive a faulty or incorrect item, email us at info@marcopascali.com. We will cover the shipping costs and, depending on the case, repair or replace the item or refund the amount paid. See all the details in our Refund Policy.