Easy Returns & Exchanges

Our Policy

At Marco Pascali we want to make your online shopping experience as seamless and efficient as possible. That's why we've created our Easy Returns & Exchanges program.

CONDITION OF RETURN:

    • Item(s) must be in original condition, unworn and unwashed with all original tags still attached; not smell of perfume, deodorant or washing powder and free of makeup or tan marks.
    • You MUST try on swimwear wearing undergarments and if returned, the hygiene strip must remain in place and show no signs of wear.  If removed or altered in any way, or if the item shows any signs of wear, your return WILL NOT be accepted.
    • We can not accept returns on intimate items (lingerie, undergarments, etc.) due to hygiene reasons.
    • Sale items are final sales and returns/exchanges are not accepted unless marked otherwise.

DEFECTIVE ITEM

If you have received an item which you believe to have a manufacturer's defect, you must Contact Us within 7 days of receiving your order to get an authorization number for the return. Once you contact us, we will provide you with return authorization and email you a return shipping label so that you may return the item at our expense.  Once we receive your item, we will inspect it and process the exchange and then send you a new replacement item.

Please allow 7 business days to process your return.  In the case of a refund, we will credit your original method of payment.  It is not possible for us to refund another payment method. Please note that banks can take up to 30 business days to reflect this refund on your account.

REFUND OR EXCHANGE

For your peace of mind, you have up to 30 days to return an item to us for refund or exchange. You MUST Contact Us PRIOR to returning the item so that we can issue you a return authorization number. Please note that return shipping will be at your expense and we highly recommend using a trackable shipping service as we are not liable for lost packages. 

Note: Please allow 7 business days for processing your return or exchange. Refunds are issued in the form of a store e-credit, which you have 12 months for the time of issue to use.

DEAL OF THE WEEK CONDITIONS - LOWEST PRICE GUARANTEED

Our Deal of the Week items are always accompanied by our Lowest Price Guarantee. If you find the same item somewhere else, we will not only match their price, but we will beat it by 10% and refund you the difference. The following conditions MUST be met to qualify for price matching:

1. You have already placed your order for the item you're requesting price matching;
2. Provide us with the competitor's offer details - website, model name/number of the item, competitors price, and a screenshot of their offer;
3. The competitor's offer must be EXACTLY as our and must be available to the general public for purchase during the time of our Deal of the Week for the item in you're requesting price matching.