WHEN WILL MY ORDER SHIP?
We process orders from Monday to Friday with the exception of holidays. Orders received in our system before 15:00 (working days) will be fulfilled and dispatched the very same day.
DO YOU SHIP TO MY COUNTRY?
Currently we only deliver to the countries that appear listed on the payment page (generally, US, CAN, SOUTH & CENTRAL EUROPE, AUSTRALIA, AND NEW ZEALAND). If we do not deliver to your country and you wish to place an order please contact us, de ser posible buscaremos la forma de enviarle su pedido.
HOW MUCH IS SHIPPING?
ALL ORDERS made and delivered within the Spanish peninsula have FREE EXPRESS SHIPPING. Orders above €99 EUR made and delivered outside the Spanish peninsula have FREE EXPRESS SHIPPING. Orders below €99 EUR are charged accordingly:
Balearic Islands, Santa Cruz de Tenerife, Ceuta and Melilla - €5.00 regular shipping (4-5 days).
UK & Europe - €10 - Express shipping - 2-3 days.
US & CANADA - €20.00 - Express shipping - 2 - 4 days.
Asia & Oceania - €60 Express shipping - 3 - 5 days.
HOW LONG WILL MY ORDER TAKE TO ARRIVE?
- Spanish Peninsula from 24-48 hours depending on the time the order was received. All orders received from Monday to Thursday before 15:00 hours will be dispatched same day and received next day.
Balearic Islands, Santa Cruz de Tenerife, Ceuta and Melilla normally from 2-5 working days but in some cases up to 7 working days.
UK and Europe normally from 2-4 working days but in some cases up to 7 working days.
USA and Canada normally from 3 - 4 working days but in some cases up to 10 working days.
Asia y Oceanía from 5-10 working days but in some cases up to 15 working days.
TERMS & CONDITIONS FOR SHIPPING
Once your order is placed, you will receive an order confirmation from us. And as soon as your order is shipped, you will receive another confirmation, which will include a tracking number for your package.
While we do everything in our power to ensure smooth delivery of your item(s), we kindly ask you to understand that we are not the shipping company and therefore have no control over your delivery. While most items arrive in the allotted time frame, sometimes we experience unexpected delays and ask for your patience during these times.
We expect that during the holiday seasons delivery times are likely to be increased.
Please note that there may be additional taxes, import duties, and customs fees levied and these fees are your responsibility.
IMPORTANT: please confirm with your local custom´s about import taxes and other duties before placing your order as refunds will not be issued for unaccepted packages.